Pepper robots reported to make mechanical errors, take unplanned breaks, and fail to recognize previously-met people
[MALFUNCTION]Jun 28, 2021 · SoftBank Robotics (Pepper) · Pepper · Montreal
Failure Mode
MALFUNCTION
Event Date
Jun 28, 2021
Primary Entity
SoftBank Robotics (Pepper)
Robotic Platform
Pepper
Jurisdiction / Location
Montreal
Audit Standard
Physical State Verified
Incident Abstract & Audit Findings
SoftBank's Pepper robot allegedly kept making mechanical errors, taking unplanned breaks, failing to recognize previously-met people, and breaking down during customer interactions. These reliability issues contributed to weak demand and the eventual halt of production.
System & Fleet Architecture
Operating Manufacturer
Hardware Platform
Operational Sectors
Primary Sources & Evidentiary Filings
- Inspect Filing
https://incidentdatabase.ai/cite/152/
https://incidentdatabase.ai/cite/152/
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Details
Incident Context & FAQ
What happened in Pepper robots reported to make mechanical errors, take unplanned breaks, and fail to recognize previously-met people?
SoftBank's Pepper robot allegedly kept making mechanical errors, taking unplanned breaks, failing to recognize previously-met people, and breaking down during customer interactions. These reliability issues contributed to weak demand and the eventual halt of production.
When did this incident occur?
The incident is recorded as occurring on June 28, 2021 on the DEPLOY registry. The date reflects the underlying real-world event, not the registry record's creation date.
What robot was involved in Pepper robots reported to make mechanical errors, take unplanned breaks, and fail to recognize previously-met people?
Pepper by SoftBank Robotics (Pepper) is the recorded robot involved in this incident at Montreal.
Has anyone responded to Pepper robots reported to make mechanical errors, take unplanned breaks, and fail to recognize previously-met people?
No responses to this incident are recorded on the DEPLOY registry. Operators, manufacturers, or affected parties can submit responses to the editorial team; absence is not a guarantee no response was issued.
What is the current status of Pepper robots reported to make mechanical errors, take unplanned breaks, and fail to recognize previously-met people?
This incident is an active record on the DEPLOY registry; no retraction or correction has been issued.