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Serve Robotics delivery robot and mobility-scooter user involved in sidewalk encounter, West Hollywood (Sept 2025)

[OTHER]

Sep 12, 2025 · Serve Robotics · Serve Gen 3 · West Hollywood

All Incidents

Failure Mode

OTHER

Event Date

Sep 12, 2025

Primary Entity

Serve Robotics

Robotic Platform

Serve Gen 3

Jurisdiction / Location

West Hollywood

Audit Standard

Physical State Verified

Incident Abstract & Audit Findings

In approximately September 2025, in West Hollywood, California, a Serve Robotics sidewalk delivery robot and Mark Chaney, a man with cerebral palsy using a mobility scooter, were involved in a sidewalk encounter captured on video that subsequently circulated widely on social media. Chaney reported that the robot moved erratically and impeded his path as he attempted to pass it.

System & Fleet Architecture

Operating Manufacturer

Serve RoboticsView Manufacturer

Hardware Platform

Serve Gen 3

Operational Sectors

Physical AI / Robotics

Primary Sources & Evidentiary Filings

  • https://www.latimes.com/california/story/2025-09-25/viral-video-of-delivery-robot-colliding-with-man-in-wheelchair-sparks-accessibility-debate

    https://www.latimes.com/california/story/2025-09-25/viral-video-of-delivery-robot-colliding-with-man-in-wheelchair-sparks-accessibility-debate

  • https://www.cbsnews.com/losangeles/news/west-hollywood-delivery-robot-crash-pedestrian-cerebral-palsy

    https://www.cbsnews.com/losangeles/news/west-hollywood-delivery-robot-crash-pedestrian-cerebral-palsy

  • https://www.aol.com/articles/delivery-robot-acting-erratically-nearly-042740111.html

    https://www.aol.com/articles/delivery-robot-acting-erratically-nearly-042740111.html

  • https://wehoonline.com/update-robot-roadblock-west-hollywood-resident-calls-action-sidewalk-incident/

    https://wehoonline.com/update-robot-roadblock-west-hollywood-resident-calls-action-sidewalk-incident/

Related Incidents & Failure Precedents

6 records on file

Incident Context & FAQ

What happened in Serve Robotics delivery robot and mobility-scooter user involved in sidewalk encounter, West Hollywood (Sept 2025)?

In approximately September 2025, in West Hollywood, California, a Serve Robotics sidewalk delivery robot and Mark Chaney, a man with cerebral palsy using a mobility scooter, were involved in a sidewalk encounter captured on video that subsequently circulated widely on social media. Chaney reported that the robot moved erratically and impeded his path as he attempted to pass it. Serve Robotics stated that its robot did not reverse into him but abruptly stopped upon sensing a pedestrian in close proximity (described as its fail-safe state), and characterized the event as a single instance of contact; the company said its safety system, intended to predict pedestrian intent and yield right of way, instead caused the robot to impede their way. The incident drew attention to accessibility and pedestrian-safety questions around sidewalk delivery robots and was referenced amid California discussion of sidewalk-robot regulation.

When did this incident occur?

The incident is recorded as occurring on September 12, 2025 on the DEPLOY registry. The date reflects the underlying real-world event, not the registry record's creation date.

What robot was involved in Serve Robotics delivery robot and mobility-scooter user involved in sidewalk encounter, West Hollywood (Sept 2025)?

Serve Gen 3 by Serve Robotics is the recorded robot involved in this incident at West Hollywood.

Has anyone responded to Serve Robotics delivery robot and mobility-scooter user involved in sidewalk encounter, West Hollywood (Sept 2025)?

2 responses are recorded on the DEPLOY registry, from Serve Robotics, Serve Robotics. Each response is append-only with structured provenance.

What is the current status of Serve Robotics delivery robot and mobility-scooter user involved in sidewalk encounter, West Hollywood (Sept 2025)?

This incident is an active record on the DEPLOY registry; no retraction or correction has been issued.